Return Policy
30-Day Guarantee Risk Free
We want you to feel completely comfortable placing your first order with us. Trying something new should feel exciting, not stressful.
That’s why we offer a 30-Day Guarantee Risk-Free on selected purchases. We help people live their #1 life by making health clear.
When health is clear, life becomes #1.
Our mission is simple: make health transparent, understandable, and genuinely better. And that includes being clear about our return policy too.
Statutory right of withdrawal (EU)
If you are purchasing from within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your products, without giving any reason, unless a legal exception applies.
The 14-day withdrawal period starts on the day you, or someone designated by you, receives the products.
To exercise your right of withdrawal, you must initiate your return via our 24/7 return portal >
After notifying us, the products must be returned within 14 days. Return shipping costs (approximately €7) are at your own expense, unless mandatory law states otherwise.
Voluntary 30-Day Guarantee Risk-Free
In addition to your statutory rights, we offer a voluntary 30-Day Guarantee Risk-Free on your first purchase only.
This extra guarantee:
– Applies to your first purchase per customer
– Is valid for 30 days after delivery
– Is limited to one return per customer
– Applies to both opened & unopened products
We offer this because we truly want you to feel safe trying us for the first time.
Refunds & Store Credit
Once your return is received and approved:
– Refunds are issued to the original payment method or as store credit, at our discretion
– Refunds are capped at €250 per order / purchase
– Shipping and handling fees are not refundable
In most cases, we issue a full refund. However, the final decision depends on the individual situation.
Refunds are processed promptly once the return is received and approved. Refund are processed using the same payment method you used to make your initial purchase with us or via a Store Credit.
Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
– Deliveries from the second subscription term onwards
– Orders using discount codes of 30% or more
– Limited-run or sale items
– Samples
– Gift cards
– Shipping & handling fees and return shipping costs
– Apparel, merchandise, or accessories
– Purchases made via Amazon, bol.com, or other third-party marketplaces
Multiple Returns & Fair Use
Our policy is designed to make shopping feel safe, not to be misused.
Only one 30-Day Guarantee Risk-Free return per customer.
Repeated or unusual return activity may result in:
– Store credit instead of refund
– Denied future return requests
– Denied future orders
Each order can only be refunded or replaced once. No exceptions.
How to Start a Return
If you would like to return a product or an entire order, simply register your return via our 24/7 return portal > within 30 days of delivery.
We only accept returns that are initiated through the return portal. There is no need to email us to start a return.
After registering your return, you have 30 days (not business days) to send the product back.
Please ensure that:
– The product is in its original packaging or box
– All parts and accessories are included
– The product is undamaged
Refund Timeline
After cancellation, you will receive your refund, excluding standard shipping costs, within 30 days after:
– We have received the returned product, or
– You have demonstrated that you have returned it
The refund will be issued using the same payment method you originally used, or as store credit.
Return Costs
Return shipping costs are not covered by us upfront, you pay directly in our portal. Unless otherwise agreed.
You can request a return label via our 24/7 return portal >
Return shipping costs are typically around €7 within the EU, but may vary depending on your location.
Please always keep your shipping receipt or return confirmation as proof of shipment. We may request this.
International Orders
The 30-Day Guarantee Risk-Free
Applies to only EU orders – Damage claims must be submitted within 72 hours of delivery, including photos.
– Exchanges are not available for international orders For customers located in
the United Kingdom, Romania, UAE, Cyprus, Guernsey, Monaco, Spain, Norway, Finland, you also request a return by visiting our 24/7 return portal >
Please note that return shipping costs from these locations are significantly higher than the standard €7 within the EU.
This policy allows us to offer a genuine risk-free experience while keeping everything fair and transparent for everyone.
Clear rules. Clear health. Clearly fair.
